Terms of Service

1. Hotel accommodation contract

The contract is concluded as soon as the room has been ordered and confirmed, or if a confirmation is no longer possible due to lack of time, as soon as the room has been prepared.

 

2. Cancellation by the hotel

The hotel may withdraw from the contract, and particular cancel the reservation (e.g. of a certain room), if carry out the contract becomes impossible due to unforeseen or other similar circumstances - e.g. burst water pipe, fire, strike.

The hotel undertakes to inform the contract partner immediately, i.e. without delay, about the non-availability of the reserved rooms and to immediately refund any payments already made by the contract partner.

The hotel may also cancel a reservation if, after consultation with the competent authority, it has reasonable grounds to believe that the security or public image of the hotel is at risk.

 

3. Cancellation by the guest

The guest is obliged to pay the agreed or usual room price for the duration of the contract. This also applies if the room is not used.

Guests can cancel their room up to 3 nights prior to arrival free of charge. If the guest has planned a longer stay, and after consultation with us, the guest can cancel up to 2 weeks before arrival free of charge. After this time the guest is obliged to pay 80% of the contractually agreed price for overnight stays - with or without breakfast or the "Pamper Me" package - to the hotel. Parkhotel makes every effort to allocate unoccupied rooms elsewhere if possible in order to avoid cancellations. The guest has to pay the calculated amount for the duration of the contract until the room has been re-booked by another guest.

 

3.1. Complete cancellation of conferences

The customer can cancel up to 6 weeks before arrival free of charge.

After this time the customer will be charged:

4 – 6 weeks before the start of the event:      40% of the contracted price

2 – 4 weeks before the start of the event:      60% of the contracted price

1 week before the start of the event :             80% of the contracted price

 

3.2. Partial cancellation at conferences

Between 3 - 4 weeks before the start of the event, up to 20% of the booked and confirmed rooms can be canceled free of charge. Additional cancellations and no-shows will be charged at 80% of the agreed room rate.

Parkhotel makes every effort to allocate unused rooms elsewhere if possible in order to avoid cancellations. Until the room is re-allocated, the customer must pay the calculated amount for the duration of the contract.

 

4. Group bookings

In order to ensure an orderly procedure for group bookings (from 8 persons), the customer is obliged to make the list of participants available to the hotel 7 days before the group's arrival. The customer does not have any claim to the provision of certain hotel rooms or functional rooms. If agreed rooms or functional rooms are not available, the hotel is obliged to provide an equivalent replacement (including outside of the hotel, provided this is possible).

If more than 10 rooms have been reserved, a deposit of 50 % of the booked fixed services is due with the booking. 

 

5. Prices

The agreed prices include the respective statutory VAT. If the period between contract and service order exceeds four months, the hotel reserves the right to increase the contractually agreed price appropriately, but not by more than 5% without prior notice.

 

6. Invoicing

Invoices of the hotel without due date are payable without deduction within 10 days from receipt of the invoice. From the 11th day onwards, the biller will charge interest at the usual bank rate. Please note that payment with EC card and PIN as well as the usual credit cards (except Diners) is possible. For individual bookings, the room must be paid on site (at the latest on the day of departure). 

 

7. Room reservation

Booked rooms are available to the guest from 3:00 p.m. on the agreed arrival date. On the day of departure, the rooms must be vacated by 12:00 p.m. at the latest. For additional use of the room on the day of departure until 06:00 p.m., 50% of the full price will be charged. In case of additional use of the room after 6 p.m. the full price has to be paid.
 

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Event calendar

06.12.2019
- Open End

Weihnachtliche Vorfreude im Parkhotel

07.12.2019
- Open End

Dominik Scherer mit "Bubu Fitzgerald"

08.12.2019
11:30 - 14:00

Ausschlafen & Genießen mit dem traditionellen SCHMANKERL-BRUNCH
an Sonn- & Feiertagen

Kleeblatt Symbol des Parkhotels am Soier See
Parkhotel at Soier See

Location